With Expert Billing Service PLUS, your patients make one call to EMR Billing Solutions and we will handle all of their billing questions.
For an industry low 3.9%, we will perform all of your medical billing services plus handle all of your patients’ billing inquires. This is the complete revenue cycles management solution!
No need to have your staff looking up EOBs or explaining the difference between a co-payment and a deductible. Instead, direct your patients to call us, your billing department, at a dedicated telephone number. One of our expert billers will be happy to explain the latest invoice in detail. We will spend whatever time necessary to make sure each patient is satisfied.
Expert Billing Service PLUS goes beyond the services provided by a traditional medical billing company. Not only does our staff answer every call with the highest level of customer service, but we also provide:
Convenient hours
Our patient inquiry department is open 6:00 a.m. – 11:00 p.m. EST. Why? Because most patients will refuse to pay their bill if they have questions about the charges. What most billing companies do not understand is that most patients, or the person who handles their finances, have full-time jobs. This means it is very difficult for them to call during normal business hours. Unlike most billing companies, our professional representatives are available to take your patient’s phone calls outside average work hours of 9:00 a.m. to 5:00 p.m. This results in a substantial increase in your revenue and cash flow, now that’s true revenue cycle management.
Patient invoice follow-up
Some patients will receive your invoice only to toss it in the “to-do” pile or, worse yet, ignore it. That won’t happen with EMR Billing Solutions. Once all patient statements are processed for mailing, we wait three business days for them to arrive at the listed address. If payment is not received 14 calendar days from the patient receiving the invoice, we give them a courtesy call to confirm receipt and offer to answer any billing questions they may have. If payment has not been received after 21 calendar days from receipt, we call the patient again with a friendly reminder that we have not yet received payment and offer again to answer any questions they may have. If the invoice is still not paid after an additional seven days we call the patient and explain that the balance is now past due. To make our follow-up service even more effective, we place all patient phone calls between the hours of 5:30 p.m. – 7:30 p.m. their local time. This results in more phone calls being answered by the patient or their financial guardian. The best part about this follow-up service is it is100% free for our Expert Billing Service PLUS clients!